What is a deposit?

We will usually seek a deposit before offering a tenancy to protect our landlords against losses due to damage, rent arrears or other debt incurred when you leave.

What deductions can be made from a deposit?

Deductions can be made from a deposit when a tenant leaves a property for:
• rent arrears
• damage that is more than fair wear and tear
• the property not being cleaned
• outstanding bills
• failure to return keys
• leaving before the end of a fixed term of a contract
• failing to give proper notice or agreeing surrender.

What can I do to avoid a deposit dispute?

Prior to agreeing the tenancy we will complete an inventory. This will confirm the condition of the property and the items provided. 
• Make sure you check and agree the inventory when you move in. 
• We will always issue a receipt for the deposit.
• Always seek written permission from us before decorating.
• If you want to change or remove items provided by us seek written permission.
• If items provided by the us are broken, advise us and we will give a written agreement for repair or replacement.
• Make sure you pay your rent and if anything does go wrong speak to us and try to minimise any damage.
• When you intend to leave contact your landlord to discuss notice needed and agree appointments for a check out inventory and the return of keys and your deposit.
• If you are worried about notice requirements seek advice.
• Near the end of the tenancy ask the landlord to come and inspect.
• At this inspection go through the inventory and ask us if we are happy with the condition of the property and the items they provided and if we have any problems with the property we help you to resolve this.
• Before you leave ensure you have told the utilities companies of the date you are leaving the property and seek final accounts and pay any outstanding bills.
• If you pay Council Tax and/or claim Housing Benefit you will also need to tell the Council of your move.
• Before you leave ensure you thoroughly clean the property throughout.
• When returning the keys we will issue a receipt and we will request the return of your deposit.